Make a night of it.

My wicked awesome next door neighbour and I were hanging out the other day in her driveway with our babies.  It was a hot sunny day, unusually so for late September.  The visit was short, only about half an hour or so, but it was SO MUCH FUN.  Not kidding you, it was the highlight of my day.  Last night we were hanging out again, contemplating how something so mundane could be so much fun.  She noted that when we were kids, fun was measured by how long something lasted, how much action there was, whether or not you were up past 2 a.m.  She thought it was funny that now, a quiet evening at home with her family or a 30 minute chat on an otherwise busy day could bring the same amount of enjoyment as an all night house party, or a long night of dancing at some bar downtown.  My spouse thinks that perhaps as you get older, any respite from responsibility feels like so much fun.  Like, wow, I'm not in an office at 9 a.m. trying to teach some old guy how to send an email.  Or, wow, I'm not cooking while doing the dishes while trying to comfort a screaming baby who just.won't.sleep.  Hell yea, sitting on hot asphalt with a great friend sounds a LOT better than that. 

While I love relaxing and getting a bit of down time with friends, sometimes I wish I could be productive at the same time as I'm being social.  Turns out, there's a great way to do that!  Well, depending on what you consider productive.  It won't work if you're a welder, but works great if you're a writer.  I'm talking about a writing jam!  Or a drawing jam, knitting jam, excel spreadsheet jam (if that's what you're into).  I'm so excited I've finally found a friend here who wants to go to a coffee shop and hang out and write.  Not talk, just do some productive work for pleasure.  I used to do this all the time in Newfoundland with my fellow drawers and writers, but since I moved here I haven't really found anyone who enjoys working while hanging out with friends (I know right, wtf? Who doesn't love to work instead of converse?) 

It's not for everybody, that for sure.  There are a lot of people who either need alone time to work, or are just too into chatting to be able to get'er done.  However, when you find someone that it does work with, the results can be fantastic.  Not only are you not being a social reject, isolated and alone with your pathetic ideas, you actually have a second mind to bounce said ideas off of.  I'm never as creative on my own as I am when I'm working along side others.  Eskimark, //d, Jackie, Bekki, Lacey, I'm thinking of yous guys.  The creative energy that develops when two (or more) people are involved is so inspiring, so motivating... I can't wait to be at it again on a regular basis.  It's one of those things that makes me feel like my "old" self (pre-Myriam), and it's also a wonderful way to keep the creativity alive.  Less like a shriveled old raisin in the back of your mind, more like a juicy bunch of grapes, where each grape is a different idea.  Right? Right?  (This is one of those times where I need a second mind to bounce my pathetic ideas and lame jokes off of).  Does anyone else love to do this, or is it just me and my anti-social friends?  Here's an antique photo of me when I was like, 23.  My friend //d took it one night when we were having a design jam.  Thanks D!!!

Pride and Prejudice and Professionalism.

I'm not gonna lie, I love good manners.  Or perhaps it's proper etiquette that I love.  Actually, I think it's both.  I love it when people hold doors for each other, say thank you, compliment each other's shoes in the elevator.  Nothing charms and entices me like a razor sharp outfit, and nothing ruins my day more than an inappropriately dressed person (I'm talking about YOU, muffin tops at the shoe store, stop wearing lingerie to work.  I wouldn't buy shoes from you if my feet were covered in scabs and I was going for a walk on the sun).  I even love entertainment that is about behaving appropriately (I'm pathetic).  Know what my favorite movie is?  Pride and Prejudice, not because of the romance, but because of how everyone is so prim and proper.  Last summer I read Portrait of a Lady loved that too.  I'm sure some people find that stuff boring, or pompous, or superficial, but I think it makes the world nicer to look at, and nicer to live in.

It's not such a bad thing to be interested in though, because I think my mild obsession with etiquette has given me a bit of an edge in my business life, since being professional goes hand in hand with manners and etiquette.  Every client gets treated the same way, and whether I'm going to someone's office for a meeting, or going to pick up a bunch of dollar store t shirts at someone's house, I never show up in jeans and sneakers.

I've been thinking a lot about professionalism, and how some people have it, but most people just don't.  I got off the phone with my t shirt supplier on a Friday and was shocked to find that an order I placed early in the week, and had received confirmation of shipment for TWICE, was in fact, sitting on their warehouse floor, in a pile of boxes that were waiting to be picked up by customers.  It sat on the floor for 4 days, even after I called to be sure it was on its way to me.  Even after I was TOLD it was on its way to me.  When I finally became aware of this gross error (after calling again to get them to track the package) I was furious, but polite (as usual) but the guy on the phone was all "oh, shit happens.  i feel bad.  it must have been the guy who packed the box".  I have not received any further correspondence from the rep I usually deal with, though he is probably aware of the problem.

The point of my long winded story is:  it was crazy unprofessional.  To shag up a client's order and then act like it was some random thing that happens all the time is ridiculous in my opinion.  Needless to say, I'm taking my business else where.  I can't stand working with unprofessional businesses, and thank goodness, I do have a choice in suppliers. I can drop a shitty supplier as fast as I'd pop C.Cassie in the mouth if I ever met her/him.

The really unfortunate thing is when your own clients are crazy unprofessional.  Things like being really late with a payment, or not giving me an order in on time so it either holds me up or ends up making me have to rush like a madwoman to finish a job, not being there when you say you will be  (and I end up carting my 10 month old around town in the 40 degree heat of the summer for nothing).   It bothers me when I can't get hold of a client for days at a time, so I can't confirm proofs with them, and have my printing press held hostage until someone remembers to email me back "yup.  that works.  go for it".  Not cool, not very businesslike.

Sucks to your assmar though, you can't send an angry letter to a client, or even act irritated with them at all.  Unless, of course, you really like bridge burning, shooting yourself in the foot, biting the hand that feeds you, etc. etc.  I'm not into any of those things!  luckily I have those nice manners to fall back on, and I try to keep a disposition that enables me to brush off all that crap that drives me insane about people.  Unless I'm being mistreated, or a client is doing something that is really wrecking my life, I tend to just suck it up and try my best to be more clear in the future about timing, payment, things of that nature.

Now, if you'll excuse me, someone on my street is riding a mini bike.  It is loud, irritating, and risks waking my baby (then I'll have to *eugh* take care of her...) I find this to be extremely rude, so I gotta go bust up some kneecaps and make this neighbourhood a nicer place to live in.

Always leave room for error. ALWAYS.

I'm a reasonably time efficient person.  Over the years I've learned that there are some things you really shouldn't leave to the last minute.  Start working on school projects a few weeks in advance.  Don't wait until the night before an exam to study for it.  Don't wax your back the day before a big date (in case you get a rash).  You get the idea.  The same goes for my work.  I ask for at least 2 weeks between the time that an order is placed with me (and shirts get ordered THAT day, or first thing in the morning if the order was placed after business hours) and the deadline for the shirts to be finished.  That gives me 2 days to prep my screens and get ready to print before the shirts arrive, and then I have at least 10 days usually to get the shirts printed.  Because I work this way, people almost always get their shirts earlier than expected.  I get it done in case another order comes in.  I like to keep a clear plate, you know?

Now, I understand that not everyone is going to be able to give me 2 weeks notice.  Sometimes there are rush jobs, and that's fine.  This week I had a job like that.  A large order (over 200 shirts) was placed on a Friday and the deadline was the following Thursday, effectively giving me a 3 business day turnover time.  That means the shirts were shipped on Friday, but then didn't move over the weekend, then Monday was a frickin' holiday, so the shirts didn't even arrive until Tuesday.  That is NOT a lot of room for error. Also, Murphy's Law must be obeyed so of course the shipment was wrong.  The wrong amount of the wrong size kid's shirts were sent (luckily the bulk of the order was correct) so I had to return the shirts, and they sent out a new shipment. 

I did get these beauties printed though.  

It's now Friday and my shirts still aren't here.  The deadline has come and gone.  My screen is still up and inked and waiting to go.  Around lunchtime I started to worry, as the last shipment only took 24 hours and was here at 10 in the morning.  When I finally got hold of the supplier for the tracking number, I discovered that some asshole named "C. Cassie" had received and signed for my shirts.  Um, WHAT? 

The event that the shirts are for is OVER on Sunday, so there is no more time to ship me new shirts, since it's already Friday.  Plus, some jackass is enjoying 24 kid's shirts on my tab.  C.Cassie better watch their self.  They'll get more than a back-waxing if I ever get hold of them.  The worst part is that this all looks really bad on me, though I did warn the client that I couldn't guarantee his shirts on such short notice.  This is why I have my 2 week turnover time.  It allows me to make a promise to my client, and to keep that promise.  I've never not come through in time, and whether it is or isn't my fault (for the record it's isn't) the fact remains that my client didn't get what they wanted.  I cannot convey my disappointment and aggravation at this fact.  Why did C.Cassie sign for a package that was not intended for C.Cassie?  Can I sue C.Cassie for taking my mail?  That's a crime, right?  Arrgh.

I haven't really got a closing solution or gem of wisdom to end this post.  I will say this though, always give yourself enough time to do a job twice, in case you screw it the first time.  I will also say that C.Cassie is in for a world of pain, providing I ever find out who it is....

If you want my professional opinion, stfu.

I've posted about my verbal diarrhea before (here), where I tell everyone everything about myself, no matter how inappropriate or mundane (no one cares about my ruined fruit cup).  Today I'd like to address another kind of diarrhea (also verbal, don't worry).  This kind of of verbal refuse is the unnecessary chatter about the job you've just finished doing for a client.  It's fine if you're talking to a friend about the job you just did, the challenges you had to overcome, etc "Hi Stan!  Printing your tote bags was really hard but I'm such a good printer that I managed to do it!"  But a client who is nothing more than a client doesn't need to hear about how, you know, the white layer went on so thick that the black layer on top couldnt' get down to the fabric around the edges, and so you had to print the black layer twice, and normally you would lose information doing that, but such is your skill and mastery of the squeegee that you maintained the subtle details, blahblahblah.

Clients do not want to hear this crap.  Especially if said client knows NOTHING about your craft (and why should they? That's why they hired you).  Do you want to hear the ins and outs of the complex back end programming of your online store?  Do you want your insurance underwriter to give you a play by play on how they wrote the policy on your car?  NO.  You want them to shut up and do their jobs.  Not only is it boring for someone to yammer on about something that you don't know anything about, it also makes you sound kinda desperate, like Gil from the Simpsons.  "Close the deal Gil, close the deal!"  Well, you already did close the deal.  So shut your trap and just let the client enjoy the work you've done without you cheapening it by talking about how you did it and how good you must be for getting the job done.

MacGyver the shit out of it.

As I was getting ready to prepare some screens this morning I realised how makeshift a lot of my studio equipment is.  See, when the idea first came to me to set up a screen studio, I was reluctant to do it without a $100G bank loan, a proper studio space in a commercial area, an 8 arm printing press, you get the idea.  I wanted to start BIG.  I thought that if I didn't have a studio worth 1/4 of a million dollars then I wasn't a professional, that it wasn't a proper business.  I quickly realised that I was wrong (read the whole story here) 

Now I see that when starting out, it's fine to start out small, and do what you have to in order to succeed.  I'm not saying set up a shanty hut to work out of with cheap crappy supplies, half of which were found at the dump.  I'm just saying it's fine to be resourceful when appropriate.  My lightsafe space for drying screens is the cardboard box that the screens were actually shipped to me in.  I make it light safe by draping 2 or 3 towels over the opening.  My fancy way to expose screens is rigging up a 500 watt light to one arm of my press and letting it hang over the screen, which is placed on the floor.  I clean screens at a carwash near my house, since I don't have a proper washout booth.  Amazing, right?  Learning to MacGyver could be the difference between going into business, and daydreaming about going into business.

It will be a cold day in hell when I get a $100,000 loan from the bank.  But by prioritizing the necessities (like a proper printing press, flash cure unit, ink system, and dryer) and jimmying up the rest MacGyver style, I was able to set up a (small) professional screen studio.  Now I can start working toward my commercial space and 8 arm press.  Or perhaps just toward building a lightsafe space for my screens, and installing a washout booth so I don't have to go to the carwash twice a week.  Baby steps though, right?

Just imagine that you are a hitman, and work that way.

Imagine for a moment that you are a hit man, or a hired goon of sorts.  You've been assigned a target.  Do you:

a.)  Find your assigned target, and dispose of said target in a timely and efficient manner

or

b.) Find your assigned target, dispose of said target in a timely and efficient manner, then think to yourself who else your employer might not like, dispose of those people as well, then think about who else you could  get rid of that might look good on your resume (what? she got Nine Lives Louie?  But I thought he was impossible to kill!) and dispose of them too. 

I'm guessing (hoping) that your answer is a.  You do the task assigned to you, no more, no less.  This is a good way to work.  Sometimes, in very special circumstances, it is fine to go over and above what is expected of you.  Like if you're trying to snag a really great promotion, or you want to do a really fantastic sample piece to impress a potential client.  However, constantly putting more into your work than is expected of you (or more than you're being compensated for) can quickly start to work against you.  We all want to look like fantastic skilled professionals, always outdoing ourselves and blowing our competition out of the water.  But when you do extra work, 2 things happen.  First of all, your time is money, and by putting extra time into a project you are essentially working for free.  The free hours you dumped into one project could have been paid hours you spent on another project.  Secondly, you run the risk of setting up unrealistic expectations of yourself.  If your clients come to expect all kinds of freebies and extras, they may devalue your work and will expect the same kind of perks with every project.  If you were a hit man and you wasted 3 people for the price of one to be impressive, then next time your client wants someone whacked, they're going to expect to either pay a third of the price or get another 3 for one. 

I feel like I'm in that situation right now.  I'm working on illustrating a coloring book in which the illustrations are supposed to be VERY simple.  So, I quoted the job based on how long I thought these simple drawings would take me.  But when I got down to it, I started doing some really detailed images and trying to come up with some really cool ideas.  Well, now the job is taking me way longer than I anticipated, and I feel unfairly compensated.  It's totally my own fault, and I can't go back now and say "uh, I'm doing more work than you requested of me, so can you pay me more than we already agreed on?"  The time that I'm putting into these elaborate drawings is free time I'm giving to my client, and in the mean time I can't even buy myself a pair of socks.  I should be putting my hours where they count instead of putting myself in the poor house to impress my client and have a good portfolio piece. 

I'm not saying not to give 100% to every job you do. Doing shoddy work, as I stated in my last post, will make you look like a crap sack who isn't worth hiring. But doing too much work may make you look like a pushover who can be taken advantage of.  Perhaps I need to take my own advice, and work like a hit man.  BANG,  BANG,  BANG.   3 simple drawings in an hour or two, just what I'm being paid for.

Have conviction (not a conviction, the character trait)

An important lesson I've learned over the years is that you should choose your challenges wisely.  You aren't going to win every argument you get into, so only get into it when it's something you feel strongly about.  My mother got it right.  She didn't care for the way I dressed as a teenager, but knew it wasn't important so she didn't fight with me about it.  There was, however, one pair of size 36 second hand beige wool old man pants that she hated.  She felt strongly about it, and refused to be seen with me in said pants.  It was important to her, and she stuck to her guns, thus she was never seen with me in public wearing the old man pants (she would use her knee high horse-decorated upholstery riding boots against me, and we would both end up changing outfits as a truce). If she had fought with me over every ugly sweater, or every time I wore hiking boots with a dress, she would have been one tired lady.

The same is true when agreeing to do things for others, whether it's a favor for a friend or a job for a client.  If you say yes to every piddly little thing, you're going to be one tired lady too (or a tired gentleman).  Don't accept any challenges that you don't know for sure that you are able to, or have the desire to see to the end.  To be respected as a professional, it's imperative that you put as much effort into every job you do as you put into fighting for your right to party.  The more half assed jobs you do, the more you look like a crapsack who isn't worth hiring.  Don't take chances pumping out sub-par work, you never know who might see it and how it might affect your reputation!  In my past, whether I was working as a filing monkey (hate) or a screen printer (love) I always put the same amount of effort in: all of it. 

Some important things to consider when deciding on whether or not to say yes to the request are:

• Do you have time for this new project as well as other projects you're already working on?
• Can you finish it by the deadline set?
• Is it worth your time? (i.e. will you be getting paid enough for the time you put in)
• What does your gut tell you?  Do you really want to do it or not?

If the answer to the last consideration is yes, then all the others might not matter much to you.  The final question is usually the most important to me.  We've all thrown common sense out the window at least once to help out a friend, or do something really fun right?  If the answer to ANY of the considerations is "NO", you should seriously think about saying no to the request, or else you better have a really good reason for agreeing to the task.  If you do end up accepting the challenge, then see it to the end!  Just think, if my mother lacked the conviction to continually say "No, Jillian, those pants are ugly and you look like a homeless 68 year old man who crapped his pants" then she would have had to be around a 15 year old girl who looked like a homeless 68 year old man who crapped his pants.  It would have slowly chipped away at her happiness and life force, just like doing a job your heart isn't in chips away at yours.

Not everyone needs to know my life story, but I tell them anyways!

Of all the lines I have difficulty drawing, by far the worst is knowing where to draw the line on disclosing personal information to people. You know that person that's always telling you way more than you wanted to know? That's me. My pie hole is constantly flapping. I usually end up sharing far more information with others than I intend to, and frequently leave conversations with people I barley know with my hand firmly slapping my forehead thinking "why did I tell them THAT?!". Sometimes it's irrelevant information, like how no matter what I do I can't seem to enjoy the taste of grapefruit, which is unfortunate because my fruit cup came with 2 pieces in it which ruined the flavour of the whole thing. Other times the information I share is not so irrelevant, like how much money I make illustrating a book. I was taught that it is inappropriate to talk about one's finances, or ask about anyone else's. The ease with which I open up to people about my life leaves me wondering if I'm repeatedly crossing a line that I can't see.

The problem gets even more complicated when you throw more standards into the mix. I have a number of business contacts who I deal with on a regular basis. Not only do I have to try to be appropriate on a personal level, but now I have to learn how to be appropriate on a professional level as well, which is even more formal than personal. Here's where my life turns into a swirling pit of confusion: I have a really friend-like relationship with one of my editors. When I go home to Newfoundland, I visit her on "business" but always stay and talk to her for an hour or two about other things. We shoot the shit. We canoodle. In this circumstance, all my rules are thrown out the window, and my yapping maw runs on its own.

Here's an example of a confusing event. I recently had to ask for time off from one of the series of kids books I illustrate. I need to put more time into my business, I want to develop and produce a line of accessories, and I'm trying to save for a house. What it all comes down to is that I need more time and money, and the books are stripping me of both those things. When I do a book, I basically work for free, living well below the Canadian poverty line for 3 to 5 months, and collect nickles and dimes a year later. I can tell this to my close friends, but it's not cool to whine about money to your professional contacts! But, I did have to give her a reason for needing more time, and that reason is money. It was really difficult trying to find a tactful way to say "I can't work for you because I'm poor".

My favorite book about freelancing, My So-Called Freelance Life, by Michelle Goodman, states that when dealing with a client, one should not divulge the the stupid banalities of one's life. If you need more time, say it, but don't go on and on about how your dog got sick, and you had insomnia for a week, and last night you had a bad dream, and then this morning you had diarrhea so you can't get the work done by Friday, and could you maybe pretty please have a little extension. At the very most, you could say "due to personal circumstances", or "family emergency". Such vagaries convey the sense of urgency, without making you seem like an amateur hack job who sucks at making up excuses and at life as well.

Being perceived as a professional isn't just about how efficiently you perform the task assigned to you, but also on your attitude and the manner in which you present yourself. It is hard to keep all this in mind when you aren't sure whether you're talking to a friend or a business contact, but perhaps it's best to err on the side of caution and talk about your gastric emergencies with your mom instead. As for my dealings with my editors, I'll just try to keep the business emails businessy, and the personal emails...um... less about diarrhea and my taste preferences regarding citrus fruit.